3D condition report at tenant move-in and move-out

The 3D condition report, for tenant move-in and move-out

A 3D condition report is a Matterport virtual tour of the unit, scanned with the Pro3 camera before the tenant moves in. The camera photographs each position and laser-measures the space; according to Matterport, it is accurate to ±20 mm at 10 m. The tour shows every room in full, from floor to ceiling, at a known date; you move through it, open the floor plan view, take measurements.

When the tenant moves out, a second scan follows the same path. The two tours are compared at the same spot, at the same angle: a scratch, a stain, a mounting hole, a damaged cabinet are there or they are not. It is proof of a unit’s condition that both parties have had in hand since day one.

How it works, unit by unit

The scan is done with the unit empty and cleaned, just before the keys are handed over, or furnished if it is a furnished rental. It generally takes less than an hour per unit. The tour is online 24 to 48 hours later in most cases, with the 2D floor plan and its measurement tool. You give the link to the tenant along with the condition report form you sign together.

The link is unlisted or password-protected; the tour is never published. If needed, tags flag a defect already present at move-in, with a close-up photo, so that there is no ambiguity at move-out.

Comparing move-in and move-out

The move-out scan follows the rate table based on floor area, like the move-in scan. Both tours remain hosted and are viewed side by side; Matterport also offers a synchronized comparison of two scans, which it presents as beta as of September 2026, and which we offer on a trial basis. The same principle serves the 3D before-and-after comparison of a renovation.

Matterport cites the case of Kustom, a restoration company and Matterport customer: according to Matterport, disputes over pre-existing damage disappeared in some regions thanks to digital twins. Still according to Matterport, in the multifamily sector, stakeholders reduce their site visits by 75%. These are results published by Matterport, not commitments by Panosphere; what they describe is a condition report nobody can dispute because everyone has seen it.

Multi-unit buildings: one package per trip

For a building, we scan the units in a single trip, which shares the travel between the units. Each unit has its tour and its link; common areas can be added. You receive a quote within 24 hours based on the number of units and their floor areas. Managers with several buildings will find the same approach in the multi-site portfolio, and our other services for owners in the real estate sector.

New condo, commercial lease, furnished unit

When taking possession of a new condo, the tour documents the unit as delivered by the developer, on the day the keys are handed over: finishes, floors, cabinets, appliances. It then serves for the warranty, and later for resale. For a commercial lease, the condition of the premises at signing and at handover frames the leasehold improvements and the restoration; beyond 10,500 sq. ft., you receive a quote within 24 hours. For a furnished unit, the furniture, appliances and dishes are documented with the unit.

Before work in the building, the pre-construction condition report documents the units and neighbouring buildings; to protect the contents of a unit, the pre-loss inventory complements the condition report.

What the 3D condition report does not replace

The tour documents what is visible at a given date. It complements the condition report form you fill out and sign with the tenant; it does not replace it, and it does not constitute legal advice. For the rules governing your lease, consult your legal advisor.

A 3D condition report with Panosphere 360

Based in Boucherville, on the South Shore, we scan in Montreal and across Quebec; beyond about 100 km from Montreal, a travel fee of $0.73/km applies, shared between the sites of a single trip.

• A single point of contact, Marc Durand Bréard, from the quote to the one-hour training session included.
• More than 1,000 tours published on Google Maps since 2015.
• Matterport Service Partner, equipped with the Pro3 camera.
• Service in French, with scans possible in the evening and on Saturday mornings.

See all our prices, our portfolio, or write to us: a 30-minute call is all it takes to set the number of units, the floor areas and the move-in dates.